return policy
Cut flowers are perishable from the moment they are cut from the living plant and are subject to variable conditions such as weather, placement, air quality, watering, and general care. Due to the perishable nature of cut product, plants and flowers, and all the factors and variable conditions that affect lifespan, we’re not able to offer a guarantee or refund, with a few exceptions.
We will give thoughtful consideration to requests for a refresh, exchange or credit of our products and services. We have established this return/credit policy to provide our customers with a complete understanding of how replacement orders, credits or refunds are processed:
It is our main goal to brighten lives daily with our service of natural beauty. We hope that Wilder™ sentiments bring happiness and enjoyment.
Floral items are in full responsibility of the customer upon departure from Wilder™. Items not delivered by Wilder™ are non-refundable due to the potential for mis-treatment such as being left in a car or improper transport or jostling. This means whether properly cared for or neglected, Wilder™ is not responsible for the condition of the flowers after departing from Wilder’s™ possession.
Acceptance of our products at the time of drop-off or pick-up is considered proof of customer satisfaction and order fulfillment in its entirety, representing what was ordered, as stated on the receipt.
In stores, Wilder™ can accept returns only for orchids delivered by Wilder™. Orchid returns will be accepted for up to two weeks from the original dated receipt. Orchids not delivered by Wilder™ are non-refundable due to the potential for mis-treatment such as being left in a car or improper transport or jostling.
For phone, online customers, or delivery recipients, if a fresh-cut arrangement or plant arrives damaged, or does not meet your expectations, please contact us via text message at (805) 784-0415 within 1 (one) hour of delivery for return instructions. We are not able to accept returns for fresh-cut product such as vased arrangements, or for plants beyond 1 hour from delivery because cut product and plants are subject to variable conditions. If returned within the hour, we will replace it free of charge, however delivery and handling fees are non-refundable and a replacement may be picked up at our location or is subject to a new delivery fee. Perishable, made-to-order items are non-refundable.
We ask that you take extra care with your flowers and living plants as they are perishable and subject to variable conditions such as weather, placement, air quality, watering, and general care. Acceptance of our products at the time of sale or delivery is considered proof of good health and survivability. Because flowers and live plants are subject to variable conditions, we’re not able to offer a guarantee or refund, with the exception of delivered/planted orchids. If an orchid delivered and planted by Wilder™ does not survive beyond two weeks, we will offer a replacement up to within two weeks of purchase. Every effort will be made to replace the original plant material. For items not in stock, a merchandise credit may be issued.
We are happy to share our expertise with you to maximize your success with our plants, orchids, and arrangements. At the time of purchase, please see one of our Specialists or refer to our care card guidelines for more information on how to care for materials.
Wilder™ accepts returns on all non-perishable products within 7 days of purchase or delivery when accompanied by an original receipt.
1. If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or no neighbors were available to accept the order. We reserve the right to attempt a redelivery if this occurs. Please note that we make every effort to make the delivery on the scheduled date. Because we are working with perishable products, sometimes Mother Nature works against us, and a particular situation (leaving on a porch) may be out of our control.
2. Wilder Floral Co. reserves the right to reject or delay any order provided to us that we deem questionable or incomplete. When Wilder Floral Co. receives an order, we review the entire order to ensure we have all the information needed to ensure delivery. If we determine that necessary information is not provided we will send an email to the sender to inform them of the situation and to acquire the information needed to fulfill the order. This may cause delay in successful delivery.
3. Should any customer place an order through Wilder Floral Co. and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information, but may be asked to pay an additional delivery fee if an attempt has already been made.
4. Wilder Floral Co. is not responsible for any order where the recipient refuses to accept the item. Wilder Floral Co. will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery. Additionally due to liability concerns, Wilder Floral Co. can not guarantee anonymity to recipients of the sender. In no event shall Wilder Floral Co. or our suppliers be liable for any consequential damages arising out of or in connection with flower deliveries.
delivery policies
terms + Conditions
Successful deliveries can only be made if the online order form is filled out completely. Our driver will make one attempt for the delivery so it is imperative that we have any special instructions as well as a contact phone number at the location where your flowers are to be delivered. For same day deliveries, orders must be placed before 1pm PST. Deliveries are made between 12pm and 5pm PST Tuesday – Saturday. Sorry we do not currently have delivery service on Sundays and Mondays. We reserve the right to contact the recipient under any circumstances to attempt delivery. If your recipient is not home, we will leave the flowers as securely as possible in a location near the door and will contact the recipient to alert them of the attempted delivery. For business locations, if the recipient is not available or not there, we will leave the flowers with a co-worker or colleague who can guarantee that the flowers find their way to the person safely. By using this website to order, you are accepting these terms and you agree to settle any costs associated with this order by using our secure online checkout page and agree to apply any and all applicable delivery charges based on the desired delivery location. Any errors or omissions to this checkout form may cause delay of your order and will need to be corrected before successful delivery can be made.
Terms of Use
Thank you for visiting wilderfloralco.com (the “Site”). We invite you to access and use our website (www.wilderfloralco.com). Our website and its contents are provided to you subject the following Terms and Conditions of Use (the “Terms”) and all applicable laws. Please carefully read the Terms before using our website. By accessing, browsing, or otherwise using our website, you agree to be legally bound by the Terms. If you do not agree to the Terms, in part or in whole, please immediately discontinue your use of our website. By using our website, you accept, without limitation or qualification, the Terms and acknowledge that any other agreements between you and Wilder Floral Co. pertaining to these Terms are superseded and have no force or effect.
We have prepared the information below to ensure that your experience on our website is one you'll want to repeat again and again. Wilder Floral Co. (“Wilder™" or "WILDER™”) provides this Site as a service to its customers. Please review the following basic rules that govern your use of the Site (the “Agreement”). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site. Although you may "bookmark" a particular portion of the Site and thereby bypass this agreement, your use of this site still binds you to the terms. Since Wilder™ may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.
Legal Information
The Site is owned and operated by Wilder Floral Company. The mailing address for Wilder™ is 1349 Chorro St, San Luis Obispo, CA 93401. Unless otherwise noted, all design and content featured on the Site-including navigational buttons and images, artwork, graphics, photography, text, and the like-are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by Wilder™. All copyrights, trademarks, trade names, logos, and other intellectual property rights (registered and unregistered) contained or incorporated in the website are the property of, and belong solely to, Wilder™. This website in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our Site and the Site as a whole are intended solely for your personal, noncommercial use. Any use of our Site and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of Wilder™. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from the Site. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.
Inaccuracies
We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on the Site may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a Wilder™ product is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Wilder™ shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Wilder™ shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Wilder™ shall issue a credit to your credit card account in the amount of the incorrect price.
Availability
At the Site, we go out of our way to select the kind of distinctive merchandise for which the Wilder™ brand is recognized. Please understand that many of our featured items are offered in limited quantities and, because of this limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the Site again. When an item featured on the Site is no longer in stock, we make every attempt to remove that item from the Site in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us at (805) 784-0415 8am - 5pm PST.
Product Information
Most Wilder™ products displayed on the Site are also available at Wilder™ store locations. The prices displayed on the Site are valid and effective only in the United States. Keep in mind, the Site does not carry every item that you would find in our store.
Pricing
Most Wilder™ products displayed on the Site are available at Wilder™ store locations while supplies last. In some cases, web merchandise may not be available in stores. Stores may also have different prices or promotional events at different times. Sale prices on the Site are Internet-only specials and do not reflect in-store pricing.
Colors
We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.
Correspondence
Although we will make every effort to respond quickly to applicable email messages, the Site is under no obligation to respond to all pieces of correspondence received through this Site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding the Site, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website or any email connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through the Site shall become and remain the property of Wilder™. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission.